Here is Your Chance: The Economy Has Redefined "Best in the World"

In August 2007, I posted a blog titled: “Being Best in the World is Seriously Underrated.”

It is Seth Godin’s opening line from his book: "The Dip." He talked about it in this video. He says the only way to win is to be talked about. People do not talk about average companies or average law firms.

 

I mentioned in the blog post that being the best is in the eyes of clients and potential clients. They define what best means. For most legal work, “best” does not mean literally the best. It means “best” at the time, “best” value, “best” for the particular matter.

The current economy has redefined “best” and has created an opportunity for small and midsized law firms to work for large national and international clients. Earlier this month, the Wall Street Journal published an article titled: “Midsize Law Firms Pick Up Clients as Companies Turn From Pricey Giants.”

The writer cited a BTI Consulting Group survey of 550 large companies that found that 38% of the law firms they hired last year came from below the nation's top 200 in terms of revenue, which generally means small and midsize firms. That was up from 25% in 2007.

If your firm is not one of those pricey ones, what are you doing to become visible to the large companies that are looking for more value for their money? Do you know who the influencers are for those large companies? Do you know what they read?

You won’t be very successful by trying to sell those clients. Everyone is trying to sell them so they will not believe what you say. You will be more successful by showing them. Suppose a General Counsel of a large company came to your law firm website. What do you suppose she would be looking for? Do you suppose she would find it on your website, or is your website just like every other law firm’s site?
 

Attorney Marketing: Use Mass Customization

A few years ago Barry J. Gibbons, the former Chairman and CEO of Burger King, spoke at our firm’s partner retreat. He spoke to us on Saturday morning just after a speaker from Fidelity showed us at least 100 PowerPoint slides while explaining our 401K program. Gibbons used no PowerPoint slides, so the focus was on him rather than the screen. He also told vivid stories to make his points stick with the audience. He made them in a way that I could easily remember them.

For example the way he presented innovation was to say that he had always been fascinated by what happened when man for the very, very first time got milk from a cow. Gibbons asked: “Just what was that guy thinking? What kind of mind says to itself: ‘I’m going over there to that beast, and I am gonna pull on those things, and drink what comes out.’” He said that kind of mind changes the world’s diet. When I think of innovators, I think back to that description of an innovator.

After hearing Mr. Gibbons speak, I had to buy his books. I urge lawyers to buy his book: “If you want to make God really laugh, show him your business plan: The 101 Universal Laws of Business.” I think you will find that Mr. Gibbons universal laws apply to law firms and lawyers, but many of us do not realize it.

One of his laws focuses on branding. He suggests that branding has moved away from supply-side (as lawyers what we do) thinking to a demand-led (as lawyers what our clients need) approach. Gibbons says we are moving from an era of mass marketing to an era of mass-customization. He describes this as “an era in which winning companies will know as much about their customers (clients) as they would if they were dating agencies.” That means your law firm’s webpage and your own website bio should be less focused on what you do and more focused on your clients. The idea is to have a potential client look at your webpage and conclude: “That lawyer really understands my issues.”

How much time are you and your firm  spending on what you do compared to how much time you are spending on understanding your clients’ individual and unique needs and figuring out how you can add value? Even clients in the same industry will be unique and have needs differing from other companies in the same industry.

I speak often about the “targeted differentiators.” It is how you differentiate yourself and your services in the eyes of your clients and potential clients. Just suppose one of your targeted differentiators was that you know each of your clients’ industries, their unique and individual needs and you provide value based on those needs far better than any other lawyer or law firm. My guess is that you would have an incredible volume of business.

In the Down Economy: Focus on the Basket

Over the last week, I read two interesting articles about the legal profession. A friend of mine sent me a link to an article in the April issue of the Philadelphia Magazine. The article: "The Last Days of the Philadelphia Lawyer" talked about changes going on in the legal profession. The second article dated April 30, 2008 was from The American Lawyer and was titled: "Lessons of the Am Law 100: Is the Golden Age Over?" These two articles focused on the not so subtle changes our profession is facing and will continue to face over the next several years. In fact, many pundits have predicted that the days of the 200-400 lawyer regional firm are numbered.

Consider these shifts in the size and composition of our profession over the last several years:

Merger mania. In 1997, in the heat of the bull market, just 11 law firm mergers were completed. In 2007, as the economy was deteriorating there were over 50 law firm mergers.

Increased revenues per firm. According to Altman Weil, in 2006, Average revenue per lawyer in the law firms surveyed was up 4.3% to $419,826 in 2005 seven firms produced more than $1 billion in gross revenue.

More lawyers. In 1951, there were approximately 200,000 lawyers in the United States, 1 for roughly every 700 people in the nation. Skip forward to 2007 and the profession had grown to about 1,143,358 licensed lawyers representing 1 lawyer for roughly every 200 persons. At this rate we are not far from the day that there will be a one-to-one relationship between licensed lawyers and American citizens.

Size of law firms. In 1960, there were only 38 law firms in the entire country with more than 50 lawyers. By 1985 there were more than 500 firms of that size or bigger. Today, a 50-lawyer firm is considered a small firm. In most cities a firm that size is a relatively recent start-up, a merger candidate or a highly specialized boutique. Today's largest law firms include thousands of lawyers. The average number of lawyers in the Am Law 100 is 781.

Increased Profit per Partner. Not too long ago, partners who claimed a $250,000-per-year share of profits, considered themselves well-off. But in today's high-end, highly competitive world of business law, this would be a dangerous level of performance for a firm of any substantial size. Consider the PPP of the nation's 100 largest law firms: In 2006, for the first time, a majority of America's 100 top-grossing firms had profits per equity partner of $1 million or more.

Litigation. Because large law firms are so focused on increasing profits per partner, they no longer want the kind of work that provided opportunities for young lawyers to go to court. I can remember when I started, a group of associates met at the courthouse frequently as each of us had small insurance subrogation cases, or court appointed criminal defense cases to litigate. Now, I know litigation associates who become partners in their firms without ever trying a case. Needless to say that can be disheartening for a young lawyer who aspires to try cases.

Law firms are becoming bigger and richer, and young lawyers are earning more than ever before, which seems more cause for cheer than concern. So why is our money-hungry profession in crisis, why are our clients dissatisfied with the quality of our legal services and why are so many young lawyers disillusioned with our profession?

Law firms are growing - and closing - at record rates in the new millennium, and our entire profession is being turned upside down. Many law firm leaders fail to recognize the need to change the main focus from profits and billable hours to clients and the development of the firm's young lawyers.

I am reminded of our 2004 Olympic basketball team - talented losers. Compare that team to the first U.S. "Dream Team" that included Michael Jordan and Larry Bird. Those players never let their exceptional skills substitute for adherence to the game's fundamentals. Jordan, who often seemed like a one-man, high-flying, point-making machine, never forgot his philosophy, "Talent wins games, but teamwork and intelligence wins championships." And Bird was a player so dedicated to fundamentals that he always showed up for a game hours before anyone else - so he could dribble the ball and detect any flaws on the court.
Both men - and their teammates - recognized the power of focusing on the basket, not the scoreboard. The 2004 U.S. Olympic basketball team included just as much talent, but took a third-place bronze medal because they were less focused than the Argentine and Italian teams on the basics of basketball.

Many law firm leaders who are focused on the scoreboard - The AM Law profits per partner - will ultimately lose in an economic downturn to those who understand the value of the fundamentals - training, motivating and retaining their best talent and providing exceptional service to their clients.

The Right People on the Bus

I am a fan of Jim Collins, the co-author of "Built to Last" and the author of "Good to Great." In "Good to Great," Collins said his research team expected to find that good-to-great leaders would begin with vision and strategy. Instead the researchers discovered the leaders "first got the right people on the bus, the wrong people off the bus, and the right people in the right seats--and then they figured out where to drive it."

I can tell you from my own experience that Collins is right and for law firms his principle is even more important for smaller law firms or practice groups in larger law firms. When my former partner and I started a law firm with one associate in the early 80s, we shared a vision, values and work ethic. By the time we were over 20 lawyers, we had many of the wrong people on the bus. We never achieved the vision my partner and I had in the beginning. As practice group leader of the construction law practice group at Jenkens & Gilchrist, I started with vision and strategy. My vision was to develop the preeminent construction law practice group in the United States. I developed a strategy to accomplish the vision. There was only one slight problem. Several members of my practice group had no interest in being a part of the preeminent construction law practice group in the United States. Those lawyers actually undermined the effort.

I think it is a big challenge for law firm leaders to get the right people on the bus and get rid of the wrong people. I have not met a law firm leader who wants his or her firm to actually decrease in size.

Since I began coaching lawyers on client development, I have discovered the importance of having the right people in the coaching program. In this instance the question is whether the lawyer is coachable. I have found I can really help those lawyers who are coachable and cannot motivate those who are not. Executive coaching firms have created a list of questions on coachability factors. I decided to prepare a list of coachability factors for lawyers. If you are interested in getting my list of factors, drop me a note.

Mass Customization


A few years ago Barry J. Gibbons, the former Chairman and CEO of Burger King, spoke at our firm's partner retreat. He spoke to us on Saturday morning just after a speaker from Fidelity showed us at least 100 PowerPoint slides while explaining our 401K program. Gibbons used no PowerPoint slides, so the focus was on him rather than the screen. He also told vivid stories to make his points stick with the audience. He made them in a way that I could easily remember them. For example, the way he presented innovation was to say that he had always been fascinated by what happened when man for the very, very first time got milk from a cow. Gibbons asked: "Just what was that guy thinking? What kind of mind says to itself: 'I'm going over there to that beast, and I am gonna pull on those things, and drink what comes out.'" He said that kind of mind changes the world's diet. When I think of innovators, I think back to that description of an innovator.


After hearing Mr. Gibbons speak, I had to buy his books. I urge lawyers to buy his book: "If you want to make God really laugh, show him your business plan: The 101 Universal Laws of Business." I think you will find that Mr. Gibbons universal laws apply to law firms and lawyers, but many of us do not realize it.


One of his laws focuses on branding. He suggests that branding has moved away from supply-side (as lawyers what we do) thinking to a demand-led (as lawyers what our clients need) approach. Gibbons says we are moving from an era of mass marketing to an era of mass-customization. He describes this as "an era in which winning companies will know as much about their customers as they would if they were dating agencies." His views seem to be supported by what clients and potential clients look for in law firm web pages. Specifically, they are looking for experience and industry knowledge.


How much time are we lawyers spending on what we do compared to how much time we are spending on understanding our clients' individual and unique needs and figuring out how we can add value. Even clients in the same industry will be unique and have needs differing from other companies in the same industry.


I speak often about the "targeted differentiators." It is how we differentiate ourselves and our services in the eyes of our clients and potential clients. Just suppose one of your targeted differentiators was that you know each of your clients' industries, their unique and individual needs and you provide value based on those needs far better than any other lawyer or law firm. My guess is that you would have an incredible volume of business.

Why it is Difficult to Lead a Practice Group or Law Firm

I have often wondered why it is so difficult to lead a practice group or law firm. Is it difficult because we leaders do not have the right stuff? Other than a thick skin, what is the right stuff to be a law firm or practice group leader? I have always understood that a leader must have a clear vision of where he or she wants to take the group and a plan to get there. To that end, when I was a practice group leader my vision was to develop the preeminent construction law practice group in the United States. With the help of members of my practice group, we developed a strategic plan which included targeted differentiators. We decided our differentiators would be: 


  • First to Market 

  • Investing in our Client Relationships  

  • Effective Use of Technology  

  • Strategically Located  

  • Full-Service  

  • Quality Service Driven 


We developed a plan to implement each of these differentiators. (If anyone is interested in a copy of our strategic plan I would be happy to provide a copy.) 
I would not be writing this if we achieved the vision of becoming the preeminent construction law practice in the United States. What challenges kept us from achieving that goal? 
Recently I read a piece on the lawmarketing.com web page titled "Personality: Why 25% of Lawyers Can't Sell." It included a discussion on lawyer traits by Dr. Larry Richard, a Director of Hildebrandt International. Most, if not all, the traits discussed not only identify why some lawyers can't sell, but more importantly why it is difficult to lead a practice group or a firm. 
Here are the six traits that distinguish lawyers: 

  • Skepticism: Lawyers have a 90% score, while the general public scores on only 50%. It is very difficult to lead people who are searching for the problem with the vision or plan rather than saying: "How can I help us achieve it?" 

  • Autonomy: Lawyers have an 89% score, while the general public scores only 50%. It is very difficult to lead people who do not want to be led and most certainly do not want to be told what to do or how to do it or even why to do it. Even though the lawyers in my practice group helped develop the vision and the strategic plan, I think many viewed it as mine and not theirs. I thought it was important for each partner in my group to prepare an annual business plan and each associate to prepare an annual development plan. I had to coax some partners to prepare a business plan and some never prepared one. 

  • Sociability: Incredibly lawyers score only 7% on this trait, compared to another 50% score by the public. According to Richard this means lawyers struggle to make emotional connections and do not delve into their inner life. It is a challenge to lead a group unwilling to look inward and decide what they each want. 

  • Abstract Reasoning: Lawyers score 82% for this trait compared to another 50% score by the general public. According to Richard, the downside of this is "paralysis by analysis." Lawyers are great with the planning and not so good with the execution. I have experienced this repeatedly. I have been to many a law firm retreats where great ideas were developed, but were then never executed. 

  • Urgency: Lawyers have a 71% urgency score while the public again has a 50% score. That means lawyers want to get things done and we are impatient. It is difficult to lead such an impatient group that expects the results to occur right away. In my experience, when results do not occur right away, instead of being persistent, lawyers abandon the vision. 

  • Resilience: Lawyers score at a low 30%, while the general public is scores at 50% once again. Low resilience means lawyers have difficulty dealing with criticism. I see this manifesting itself in many ways. Feedback is not given at all in some cases. In other instances, there is no accountability or consequences for not performing to expectations. 


What does this information tell us about leading law firms and practice groups? I can tell you from experience that it is really important for the firm members to share aspirations and values. Famed business writer and consultant, Jim Collins, calls this getting the right people on the bus. If lawyers in the firm do not share aspirations and values, then the skeptics will find problems with the leader's vision and the lawyers who do not want to be led will simply refuse to do what the needs to be done to accomplish the vision. 
 
 

15 Questions For A Law Firm Leader To Ponder

  1. What do you see as the major changes that will take will take place in the legal profession over the next five years? 


  2. What do you believe are the most important steps you can take to increase your firm's competitiveness, financial strength and security? 


  3. How can your firm best differentiate itself from its competitors? 


  4. Do you have "brand name" recognition in the marketplace? If so, where? Doing what? 


  5. What specific steps should you take to better serve your clients? 


  6. Why should the highest performing lawyers want to join your firm? 


  7. Describe your firm's "culture." How can you preserve it and effectively compete in the current environment? 


  8. Lawyers are the most skeptical and autonomous of any type of professionals, meaning they constantly question decisions and they do not want to be told what to do. How can you convince your lawyers to become a team and work together to build the firm with these two prevalent traits? 


  9. Stephen Covey has written a top-selling book titled The 7 Habits of Highly Effective People. In your view, what are the 7, 10 or whatever number habits of highly effective law firms? 


  10. What specific steps should you take to improve the quality of your firm's work product? 


  11. Leading consultants suggest clients' satisfaction is directly related to whether the service provided exceeds expectations. What does that mean and how can you best implement the unbroken rule: "exceed their expectations"? 


  12. What specific steps can you implement to cause your lawyers to be accountable? 


  13. It is extremely important that you clearly articulate who your firm is and where you want the firm to go. Describe your firm and where you want to take it in the next 5 years. 


  14. A noted business man writes: "Almost every significant breakthrough is a result of a courageous break with traditional ways of thinking." What courageous break with traditional ways of thinking would produce the most significant breakthrough for your firm? 


  15. Peter Drucker has said: "Plans are worthless, but planning is invaluable." Your planning must be centered on an overall purpose or vision and on a commitment to a set of principles for the firm. Why are your lawyers practicing law together? What should be your "vision"? What should be your primary principles or core values?